UI macro – show related tasks on form view

UI macro is a powerful way to add custom information, scripted reusable component to the user interface. In this post, I will talk about how you can create a UI macro to display related tasks (other incidents, changes, problems) that have the same affected CI’s. If you are not familiar with how to create a … Read more

Changing the URL type field display value

I was recently given a requirement to change the display text of the URL field in ServiceNow to be shorter and more user friendly. Here is how I implemented the solution. This takes into account the different ways you can view a record, either within the normal frame view, without the frame as well as … Read more

Service Portal – Impersonate Dialog

Recently, I have been involved heavily in building out our Service Portal at my company as we are going live with it. In the process of doing so, I need to be able to impersonate ESS users in the Service Portal similar to that of the Platform UI. Service Portal does not have that out-of-box Read more