I was recently given a requirement to change the display text of the URL field in ServiceNow to be shorter and more user friendly. Here is how I implemented the solution. This takes into account the different ways you can view a record, either within the normal frame view, without the frame as well as the grid view (for list v3). I Hope you find this useful!

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
function onCondition() {

  g_form.setSectionDisplay('sl1_event', true);

  try {

    var doc;

    var iframe = top.document.getElementById('gsft_main'); //main iframe

    var listIframe = iframe ? iframe.contentWindow.document.querySelector('[name=gsft_list_form_pane]') : null; //split view iframe

    //listIframe is null if iframe is null (when open record outside of frame, ie. not within nav_to) OR can not be determined by the selector above (for when the record is opened in regular form view, no split view)

    if (listIframe == null)

      doc = iframe ? iframe.contentWindow.document : top.document;

    else

      doc = listIframe.contentWindow.document; //listIframe exists when record is opened in split view, set doc to listIframe.contentWindow.document



    var element = doc.getElementById('incident.u_sciencelogic_link_link');

    if (element)

      element.innerHTML = 'Event Current Status'; //set text of URL 

  } catch (ex) {

    console.log(ex);

  }

}